Terms & Conditions

Last updated: 13 September 2026

​

These Terms & Conditions ("Terms") apply to the provision of administrative and business support services by NOLQEN Business Services, operated by Nazneen as a sole trader ("NOLQEN", "we", "us" or "our").

By engaging NOLQEN's services, you ("Client", "you" or "your") agree to these Terms together with any applicable Client Services Agreement, quotation, order, package schedule or other written agreement between us.

​

1. About NOLQEN

​

1.1 NOLQEN Business Services provides professional virtual administrative and business support services to businesses, professionals, landlords, property professionals, property investors and other clients across a range of industries.

​

1.2 NOLQEN Business Services specialises in property administration and support, providing tailored administrative assistance to landlords, property investors, letting agents, property managers and other property professionals. NOLQEN also provides general business and administrative support to clients operating across a variety of other industries.

​

1.3 Our services are flexible and tailored to each Client's individual requirements. Services may include, but are not limited to:

​

Property Administration

• Property record and document management;

• Tenant and landlord correspondence administration;

• Tenancy paperwork and document organisation;

• Maintenance request and contractor administration;

• Organising property-related certificates and records;

• Spreadsheet and property database management;

• Chasing tenants, contractors or other relevant parties for information;

• Appointment and access scheduling;

• Property-related data entry and record updates; and

• General property administration.

 

General Business Administration

• Email administration and correspondence;

• Data entry and database management;

• Document preparation, formatting and organisation;

• File and record management;

• Spreadsheet creation, maintenance and administration;

• Online research and information gathering;

• Diary and calendar management;

• Appointment and meeting scheduling;

• Client and customer administration;

• Preparing and organising business documents;

• Chasing information, documents or responses;

• Updating records and maintaining administrative systems;

• General office and business administration; and

• Other reasonable administrative tasks agreed between NOLQEN and the Client.

 

1.4 The specific services provided will depend on the Client's requirements and the package or bespoke arrangement selected.

​

1.5 NOLQEN Business Services provides administrative support only and does not provide legal, financial, accounting, tax, regulated professional or other specialist advice or services. NOLQEN does not make professional decisions on behalf of Clients and will not undertake tasks that require a regulated professional qualification or authorisation.

​

2. Our Role and Scope of Services

​

2.1 NOLQEN will provide the services with reasonable care and skill and in accordance with the scope agreed with the Client.

​

2.2 NOLQEN provides administrative support only.

​

2.3 Unless expressly agreed otherwise and lawfully permitted, NOLQEN does not provide:

• Legal advice;

• Financial advice;

• Tax advice;

• Regulated property advice;

• Estate agency services;

• Services requiring authorisation or regulation that NOLQEN does not hold; or

• Professional advice that falls outside the agreed administrative services.

 

2.4 Where administrative work relates to legal, financial, property or other professional matters, responsibility for the underlying professional decision, advice, instruction or outcome remains with the Client or the appropriately qualified professional.

 

2.5 NOLQEN may refuse or decline any instruction that we reasonably believe is unlawful, inappropriate, outside the agreed scope of services or beyond our competence.

​

3. Client Instructions

​

3.1 The Client is responsible for providing clear, accurate and complete instructions and information required for NOLQEN to provide the services.

​

3.2 NOLQEN may rely upon information and instructions supplied by the Client unless we reasonably believe that the information is incorrect, incomplete or requires clarification.

​

3.3 Where clarification or approval is required, NOLQEN may pause the relevant work until the Client provides the necessary information or instruction.

​

3.4 NOLQEN is not responsible for delays, errors or additional costs resulting from inaccurate, incomplete or delayed information or instructions supplied by the Client.

​

4. Packages and Hours

​

4.1 Where the Client purchases a monthly package, the package will specify the number of support hours and services included.

​

4.2 Hours included within a package must be used during the applicable billing period unless otherwise agreed in writing.

​

4.3 Unless expressly agreed otherwise, unused hours do not automatically roll over into a subsequent billing period and are not refundable.

​

4.4 Additional work outside the agreed package may be charged at NOLQEN's applicable additional-hours rate or quoted separately.

​

4.5 NOLQEN will seek the Client's approval before undertaking substantial additional work that would result in charges outside the agreed package, unless otherwise agreed in writing.

​

5. Fees and Payment

​

5.1 The Client will pay the fees specified in the applicable quotation, package, Client Services Agreement or invoice.

​

5.2 Unless otherwise agreed, invoices are payable within 7 days of the invoice date.

​

5.3 Monthly packages may be payable in advance of the relevant service period.

​

5.4 NOLQEN may suspend work where an invoice remains unpaid after its due date, subject to any applicable legal requirements.

​

5.5 Suspension of services due to non-payment does not remove the Client's obligation to pay outstanding amounts.

​

5.6 The Client is responsible for any applicable taxes or charges arising from its own circumstances.

 

6. Changes to Services

​

6.1 The Client may request changes to the agreed services.

​

6.2 NOLQEN will confirm whether the requested work falls within the existing agreement or requires an additional fee.

​

6.3 NOLQEN may update its standard package prices for future billing periods by providing reasonable notice to the Client.

​

6.4 Any agreed price for a current fixed-term project will remain unchanged unless otherwise agreed.

​

7. Client Responsibilities

​

7.1 The Client agrees to:

• Provide accurate and timely information;

• Provide necessary documents and instructions;

• Provide appropriate access to systems where required;

• Maintain responsibility for its own accounts, passwords and authorisations;

• Review work where approval or verification is required;

• Make decisions relating to its own business, property or affairs; and

• Ensure that its instructions to NOLQEN are lawful.

 

7.2 The Client must not instruct NOLQEN to undertake any activity that would require NOLQEN to provide regulated professional services for which it is not authorised.

​

8. Confidentiality

​

8.1 NOLQEN will treat confidential Client information as confidential and will not knowingly disclose it to third parties except:

• Where necessary to provide the agreed services;

• Where authorised by the Client;

• Where required by law or a competent authority; or

• Where otherwise permitted under these Terms.

 

8.2 NOLQEN will take reasonable steps to prevent unauthorised access, use or disclosure of confidential information.

​

8.3 The Client must also keep confidential any non-public information concerning NOLQEN's business, pricing, systems, processes and materials.

​

8.4 These confidentiality obligations continue after the end of the Client relationship.

​

9. Data Protection

​

9.1 Each party will comply with applicable UK data protection legislation.

​

9.2 Where NOLQEN processes personal data on behalf of the Client as a processor, the Client and NOLQEN will enter into appropriate data-processing terms forming part of the Client Services Agreement.

​

9.3 Where applicable, those terms will govern matters including:

• The subject matter and duration of processing;

• The nature and purpose of processing;

• The categories of personal data;

• The categories of data subjects;

• Documented instructions;

• Confidentiality;

• Security;

• Sub-processors;

• Assistance with data-subject rights;

• Personal data breaches;

• Data protection impact assessments;

• Return or deletion of personal data; and

• Audits and compliance information.

 

9.4 NOLQEN will only process Client personal data in accordance with the Client's documented instructions except where applicable law requires otherwise.

​

9.5 The Client remains responsible for ensuring that it has an appropriate lawful basis and any necessary permissions for personal data that it provides to NOLQEN.

​

10. Information Security

​

10.1 NOLQEN will take reasonable technical and organisational measures appropriate to the nature of the information being processed.

​

10.2 NOLQEN will take reasonable steps to protect Client information against unauthorised access, accidental loss, destruction or disclosure.

​

10.3 The Client must notify NOLQEN promptly if it becomes aware of any suspected compromise of information, credentials or systems relevant to the services.

​

10.4 Where NOLQEN becomes aware of a personal data breach affecting Client data, NOLQEN will notify the Client without undue delay and provide reasonable assistance as required by applicable data protection law.

​

11. Third-Party Services and Software

​

11.1 NOLQEN may use third-party software and services to provide the services, such as email, cloud storage, document management, communication, accounting or scheduling platforms.

​

11.2 Where a third party processes Client personal data on NOLQEN's behalf, NOLQEN will comply with the applicable requirements relating to sub-processors.

​

11.3 NOLQEN is not responsible for outages, failures or security incidents caused solely by third-party services, although NOLQEN will take reasonable steps to manage their impact.

​

12. Intellectual Property

​

12.1 Unless otherwise agreed, documents and work specifically created for the Client as part of the paid services will belong to the Client once the applicable fees have been paid in full.

​

12.2 NOLQEN retains ownership of its pre-existing templates, processes, systems, know-how, methodologies and materials.

​

12.3 The Client must not reproduce or commercially exploit NOLQEN's proprietary templates or materials without written permission.

​

13. Accuracy and Client Approval

​

13.1 NOLQEN will take reasonable care when carrying out administrative work.

​

13.2 Where work requires Client approval, the Client remains responsible for reviewing and approving the final material before use, submission, publication or reliance upon it.

​

13.3 NOLQEN is not responsible for consequences arising from information or instructions supplied by the Client or from the Client's failure to review work where review is reasonably required.

​

14. Confidential Credentials and Access

​

14.1 Where NOLQEN requires access to a Client system, the Client should provide access using appropriate secure methods wherever reasonably possible.

​

14.2 The Client should not provide passwords unnecessarily where alternative access methods are available.

​

14.3 NOLQEN will only use Client credentials for the agreed services and will not knowingly disclose them to unauthorised persons.

​

14.4 Client access will be removed or returned where appropriate when the relevant services end.

​

15. Cancellation and Termination

​

15.1 Either party may terminate an ongoing monthly service arrangement by providing 30 days' written notice, unless a different notice period has been agreed in the Client Services Agreement.

​

15.2 Either party may terminate the agreement immediately where the other party commits a serious or material breach and, where the breach can be remedied, fails to remedy it within a reasonable period after being notified.

​

15.3 NOLQEN may suspend or terminate services where:

​

• Fees remain materially overdue;

• The Client requests unlawful activity;

• The Client engages in threatening, abusive or inappropriate behaviour;

• Continuing the services would create a material security or data-protection risk; or

• The requested services fall outside NOLQEN's lawful or reasonable capabilities.

 

15.4 Termination does not affect rights or obligations that arose before termination.

​

16. Effect of Termination

​

16.1 The Client remains responsible for fees properly incurred up to the termination date.

​

16.2 Subject to applicable law and the Client's instructions, NOLQEN will return or securely delete Client information in accordance with the applicable data-processing terms.

​

16.3 Where appropriate, NOLQEN may retain limited information where required by law, for legitimate record-keeping purposes or to establish, exercise or defend legal claims.

​

17. Liability

​

17.1 NOLQEN will provide the services with reasonable care and skill.

​

17.2 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

​

17.3 Subject to applicable law, NOLQEN will not be responsible for losses arising solely from:

• Information or instructions supplied incorrectly by the Client;

• Delays caused by the Client;

• Third-party systems or services outside NOLQEN's reasonable control;

• The Client's failure to review or approve work where approval was required; or

• Events outside NOLQEN's reasonable control.

 

17.4 Any agreed limitation of NOLQEN's financial liability will be set out in the applicable Client Services Agreement and will be subject to applicable law.

​

18. Events Outside Our Control

​

18.1 NOLQEN will not be responsible for failure or delay caused by circumstances reasonably beyond its control.

​

18.2 Such circumstances may include serious illness, power or internet outages, cyber incidents, natural disasters, government action, failures of third-party service providers or other events outside reasonable control.

​

18.3 NOLQEN will take reasonable steps to notify the Client and resume services as soon as reasonably practicable.

​

19. Complaints

​

19.1 If the Client is dissatisfied with the services, it should contact NOLQEN at Info@nolqen.co.uk  as soon as reasonably possible.

​

19.2 NOLQEN will review the complaint and seek to resolve it fairly and promptly.

​

20. Changes to These Terms

​

20.1 NOLQEN may update these Terms from time to time.

​

20.2 Changes will not retrospectively alter services already paid for or materially change an existing agreed service period without reasonable notice.

​

20.3 Where an existing Client's agreement contains specific terms that conflict with these Terms, the specific written agreement will take precedence to the extent of the conflict.

​

21. No Employment or Partnership

​

21.1 The relationship between NOLQEN and the Client is one of independent service provider and Client.

​

21.2 Nothing in these Terms creates a partnership, joint venture, employment relationship or agency relationship between NOLQEN and the Client unless expressly agreed in writing.

​

22. Assignment

​

22.1 The Client may not transfer or assign its rights or obligations under the agreement without NOLQEN's prior written consent, except where permitted by law.

​

22.2 NOLQEN will not transfer the Client's personal data to another processor except in accordance with the applicable data-processing terms.

​

23. Entire Agreement

​

23.1 These Terms, together with the applicable Client Services Agreement, quotation, package schedule and any agreed data-processing terms, form the agreement between NOLQEN and the Client in relation to the relevant services.

​

23.2 The Client acknowledges that it has not relied on any statement not expressly included in the agreement, subject always to rights that cannot lawfully be excluded.

​

24. Severability

​

24.1 If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary, and the remaining provisions will continue to apply.

​

25. Governing Law and Jurisdiction

​

25.1 The law of England and Wales governs these Terms.

​

25.2 Subject to any mandatory rights or protections available to the Client, the courts of England and Wales will have jurisdiction over disputes arising from these Terms.

​

26. Contact

​

NOLQEN Business Services
Operated by: Nazneen
Email: Info@nolqen.co.uk

Website: www.nolqen.co.uk

Phone number: 07301136738

​