PRIVACY POLICY
NOLQEN BUSINESS SERVICES
Last updated: 13 September 2026
NOLQEN Business Services ("NOLQEN", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, enquire about our services, become a client or otherwise interact with NOLQEN.
NOLQEN Business Services is operated by Nazneen as a sole trader.
1. Who We Are
For personal information that NOLQEN collects and uses for its own business purposes, NOLQEN is the data controller.
NOLQEN Business Services
Operated by: Nazneen
Email: Info@nolqen.co.uk
If you have any questions about this Privacy Policy or how we use your information, please contact us using the details above.
2. Personal Information We Collect
Depending on how you interact with NOLQEN, we may collect:
Information you provide directly
This may include:
• Your name;
• Business or organisation name;
• Email address;
• Telephone number;
• Business address;
• Billing and invoicing information;
• Information contained in enquiries;
• Information provided when requesting a quotation;
• Information contained in correspondence with us; and
• Information provided when entering into a contract with us.
Information relating to our services
If you become a client, we may process information necessary to provide the agreed services. Depending on the nature of the work, this could include information contained in:
• Business records;
• Property records;
• Tenant correspondence;
• Tenancy documentation;
• Maintenance records;
• Spreadsheets;
• Databases;
• Documents;
• Emails; and
• Other information supplied by the Client.
NOLQEN will only process such information to the extent necessary to provide the agreed services and in accordance with the applicable Client Services Agreement and data-processing terms.
Technical information
When you visit our website, certain technical information may be collected automatically, such as:
• IP address;
• Browser type;
• Device type;
• Operating system;
• General website usage information; and
• Information collected through cookies or similar technologies.
The exact information collected will depend on the website hosting, analytics and other services used by NOLQEN.
3. How We Collect Personal Information
We may collect personal information:
• When you submit an enquiry through our website;
• When you contact us by telephone, email or other communication methods;
• When you request a quotation;
• When you enter into an agreement with us;
• When you provide information for the purpose of receiving our services;
• When you communicate with us during the provision of services; and
• Automatically through our website and associated technologies.
4. How We Use Personal Information
We may use personal information to:
• Respond to enquiries;
• Provide quotations;
• Communicate with prospective and existing clients;
• Provide contracted services;
• Prepare invoices and manage payments;
• Maintain business records;
• Manage our client relationships;
• Arrange meetings and appointments;
• Improve our services;
• Maintain the security of our systems;
• Comply with legal and regulatory obligations;
• Establish, exercise or defend legal claims; and
• Manage the operation of NOLQEN.
We will only use personal information where we have a lawful basis for doing so.
5. Lawful Bases for Processing
Depending on the circumstances, NOLQEN may rely on one or more of the following lawful bases:
Contract
Where processing is necessary to enter into or perform a contract with you.
Legitimate Interests
Where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.
Legal Obligation
Where we need to process information to comply with a legal obligation.
Consent
Where we ask for your consent to process information for a specific purpose.
Where we rely on consent, you may withdraw your consent at any time.
6. Client Personal Data
In providing administrative services, NOLQEN may process personal information supplied by a Client.
For example, a Client may ask NOLQEN to assist with:
• Tenant administration;
• Customer correspondence;
• Property records;
• Appointment administration;
• Database management; or
• Document organisation.
Where the Client determines the purposes and means of processing and NOLQEN processes the information on the Client's instructions, the Client will generally be the data controller, and NOLQEN will generally act as the data processor.
In those circumstances, NOLQEN will process personal data in accordance with the Client's documented instructions and the applicable data-processing agreement.
The Client remains responsible for determining the appropriate lawful basis for its processing and for providing any required privacy information to individuals.
7. Special Category and Sensitive Information
Clients should avoid providing NOLQEN with special category personal data unless it is genuinely necessary for the agreed services.
Where NOLQEN is instructed to process special category data or other particularly sensitive information on behalf of a Client, the processing will be subject to the applicable Client Services Agreement and data-processing terms.
NOLQEN will take appropriate measures to protect such information.
8. Sharing Personal Information
We may share personal information with third parties where reasonably necessary for the purposes described in this Privacy Policy.
These may include:
• Website hosting providers;
• Email providers;
• Cloud storage providers;
• Accounting and invoicing providers;
• Payment service providers;
• Business software providers;
• IT and technical support providers;
• Professional advisers;
• Legal or regulatory authorities where required by law; and
• Other service providers where necessary to provide the agreed services.
Where NOLQEN uses a third-party service provider to process personal data on its behalf, we will take appropriate steps to ensure that the processing is carried out in accordance with applicable data protection requirements.
We do not sell personal information.
9. International Transfers
Some of the technology and service providers used by NOLQEN may process information outside the United Kingdom.
Where personal information is transferred outside the UK, NOLQEN will take appropriate steps to ensure that the transfer is lawful under applicable UK data protection legislation.
10. Data Security
NOLQEN takes reasonable technical and organisational measures to protect personal information against:
• Unauthorised access;
• Unauthorised disclosure;
• Accidental loss;
• Destruction;
• Damage; and
• Unauthorised alteration.
Security measures may include appropriate passwords, multi-factor authentication, device security, access controls, secure cloud services, software updates and secure handling of documents.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
11. How Long We Keep Personal Information
We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to:
• Provide services;
• Maintain appropriate business and financial records;
• Comply with legal obligations;
• Resolve disputes; or
• Establish, exercise or defend legal claims.
Retention periods will depend on the nature of the information and the purpose for which it is held.
Where NOLQEN processes personal data on behalf of a Client, retention and deletion will generally be determined by the Client's instructions and the applicable data-processing agreement, subject to any legal requirements requiring NOLQEN to retain information.
12. Your Data Protection Rights
Depending on the circumstances, you may have rights under UK data protection legislation, including the right to:
• Request access to your personal information;
• Request correction of inaccurate or incomplete information;
• Request erasure of personal information;
• Request restriction of processing;
• Object to certain processing;
• Request data portability;
• Withdraw consent where processing is based on consent; and
• Object to certain forms of direct marketing.
These rights are subject to legal conditions and exemptions.
To exercise a right, please contact us using the details provided in this Privacy Policy.
13. Right to Complain
If you have concerns about how NOLQEN handles your personal information, please contact us first so that we can attempt to resolve the issue.
You also have the right to complain to the Information Commissioner's Office (ICO), which is the UK's supervisory authority for data protection.
You can find information about making a complaint on the ICO's website.
14. Cookies
Our website may use cookies and similar technologies.
Cookies may be used for purposes such as:
• Website functionality;
• Security;
• Understanding website usage;
• Analytics; and
• Improving the website.
The specific cookies used will depend on the website platform and third-party services implemented on the NOLQEN website.
Where consent is legally required, we will request consent before placing relevant non-essential cookies.
Further information may be provided in our separate Cookie Policy.
15. Direct Marketing
If we send marketing communications, we will do so in accordance with applicable data protection and electronic marketing laws.
Where consent is required, we will obtain it before sending the relevant communications.
You can unsubscribe from marketing communications at any time by following the unsubscribe instructions provided or contacting us.
16. Children's Privacy
NOLQEN's services and website are intended for businesses and adults.
We do not knowingly collect personal information from children for marketing or other unnecessary purposes.
17. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, security or content of third-party websites.
You should review the privacy policies of those websites before providing personal information.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.
The latest version will be published on our website with the relevant "Last updated" date.
19. Contact Us
If you have any questions about this Privacy Policy or how NOLQEN processes personal information, please contact:
NOLQEN Business Services
Operated by: Nazneen
Email: Info@nolqen.co.uk
Phone number: 07301136738
Last updated: September 2026